No Hassle Return Policy
Graffiti Pink takes pride in the quality of merchandise offered on this site. We think our stuff is great, and we know you feel the same way. If for some reason you do not love it as much as we do, we will gladly take it back.
How long do you allow for returns?
We accept returns within 7 days of the original ship date. During Holidays we will allow 14 days from the original ship date to return.
What can I return?
We will gladly accept returns with the exception of panties, thongs, g-strings, and all similar very intimate items. All Sale items are final sale, and therefore not returnable. All returned items must be in fully saleable condition (that means fresh and new).
We will not accept returns on jewelry.
We will not accept returns on any Sweet Spot items.
Please note that Graffiti Pink does not carry responsibility for any returned items damaged or lost in the mail.
Shipping costs are not refundable.
Can I return/exchange a gift item?
If you are the recipient of a gift purchased at GraffitiPink.com we will gladly accept exchanges/refunds. Please refer to the refund/exchange policy for procedure. Please note that in the case of a gift return, the purchaser will be notified of the return/refund. Please note that any refund can only be issued to the card originally used to pay for the goods. We are unable to offer store credits. If you request replacement items of a higher value, we would need to obtain the purchaser's permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card. If you wish to do this, please advise us on the return/exchange form and include contact details at which we can reach you to take payment.
How do I return my items?
If you wish to make a return simply email us at firstname.lastname@example.org.
Please include the following information in your email:
We will promptly email you a return/exhange form which needs to be filled out completely and a Fed-Ex prepaid return label will be emailed to you. Please allow 10 business days upon receiving your item for the refund to be processed. You will be refunded the cost of the merchandise minus any applicable shipping fees.
How do I exchange my items?
We accept exchanges on all items that are returnable. If you request an exchange, please note that you are responsible for all shipping costs to and from Graffiti Pink, unless for some reason Graffiti Pink sent you the wrong item, and yes, we can admit we make mistakes too!! Graffiti Pink is not responsible for any items lost in the mail. Simply email us with the following info: 1) Your order number 2) What you wish to exchange 3) The reason why you are exchanging 4) What item you wish to exchange it for. We will promptly e-mail you upon checking stock and send you a return/exchange form which needs to be filled out completely. If the item you are exchanging is of lesser value than the item you want, we will charge you the difference. If the item you are exchanging is of greater value than the item you want, we will credit you the difference. Please allow 10 business days upon receiving your item for the exchange to be processed.